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Thread: I am unable to do an update.

  1. #1
    Join Date
    Jan 2010
    Posts
    7

    Default I am unable to do an update.

    I keep getting an error message:
    Setup was unable to create the directory. Error 5: access is denied. How can I fix this?

  2. #2
    Join Date
    Aug 2002
    Posts
    2,870

    Default

    Error 5 means that you are attempting to overwrite a file that is running and Windows is blocking it from being overwritten. Before you start the installer from running (right after agreeing to the agreement) make sure PayWindow is shut down.
    Paul Mayer
    ZPAY Payroll Systems, Inc.

  3. #3
    Join Date
    Jan 2010
    Posts
    7

    Default

    The error is happening before the start of the installer and before agreeing to the agreement. The error still happens when the PayWindow is shut down.

  4. #4
    Join Date
    Aug 2002
    Posts
    2,870

    Default

    Quote Originally Posted by LNEDWARDS View Post
    The error is happening before the start of the installer and before agreeing to the agreement. The error still happens when the PayWindow is shut down.
    OK that sounds like the Update Checker file being written to the hard drive. Please try this solution for MAC users and let me know if it works:

    https://zpay.com/pw-online-help/inst...s_emulator.htm
    Paul Mayer
    ZPAY Payroll Systems, Inc.

  5. #5
    Join Date
    Jan 2010
    Posts
    7

    Default

    I'm not using a MAC computer, should I still try this.

  6. #6
    Join Date
    Aug 2002
    Posts
    2,870

    Default

    Yes, please try that an let me know if it fixes your problem. Also are you using Windows 11?
    Paul Mayer
    ZPAY Payroll Systems, Inc.

  7. #7
    Join Date
    Jan 2010
    Posts
    7

    Default update

    Should I uninstall and re-install the program?

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