I am unable to do an update.

[LNEDWARDS]

I keep getting an error message:
Setup was unable to create the directory. Error 5: access is denied. How can I fix this?

[Paul Mayer]

Error 5 means that you are attempting to overwrite a file that is running and Windows is blocking it from being overwritten. Before you start the installer from running (right after agreeing to the agreement) make sure PayWindow is shut down.

[LNEDWARDS]

The error is happening before the start of the installer and before agreeing to the agreement. The error still happens when the PayWindow is shut down.

[Paul Mayer]

The error is happening before the start of the installer and before agreeing to the agreement. The error still happens when the PayWindow is shut down.

OK that sounds like the Update Checker file being written to the hard drive. Please try this solution for MAC users and let me know if it works:

https://zpay.com/pw-online-help/inst...s_emulator.htm

[LNEDWARDS]

I'm not using a MAC computer, should I still try this.

[Paul Mayer]

Yes, please try that an let me know if it fixes your problem. Also are you using Windows 11?

[LNEDWARDS]

Should I uninstall and re-install the program?