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Thread: Can't export to Quickbooks

  1. #1
    Join Date
    Jan 2017
    Posts
    12

    Default Can't export to Quickbooks

    What do I do if PayWindow won't export to Quickbooks? If I have QB open, I get the following

    Picture1.png


    If I don't have QB open, I get the following:

    Picture2.png


    I've never been able to have QB open when exporting my weekly payroll, but it always worked to export and then the transactions were there when I open QB.

    Thanks

  2. #2
    Join Date
    Aug 2002
    Posts
    2,870

    Default

    I have a feeling it is a security issue as we are waiting for our code signing certificate to be renewed and Quickbooks checks to see if PayWindow has a valid certificate. We've been waiting almost a week so far to get this from COMODO.

    I'm sure that is the problem as nothing in this area has been changed in years.
    Paul Mayer
    ZPAY Payroll Systems, Inc.

  3. #3
    Join Date
    Aug 2002
    Posts
    2,870

    Default

    The download is now signed. Go to our Download page and download and reinstall PayWindow and let me know if that fixed the problem.
    Paul Mayer
    ZPAY Payroll Systems, Inc.

  4. #4
    Join Date
    Jul 2011
    Posts
    4

    Default

    Same thing happening to me.

  5. #5
    Join Date
    Aug 2002
    Posts
    2,870

    Default

    We are guessing that the problem was when the Code Signing Certificate expired when this problem popped up. We now have a renewed certificate and expect the current download of PayWindow will work again.
    Paul Mayer
    ZPAY Payroll Systems, Inc.

  6. #6
    Join Date
    Jan 2017
    Posts
    12

    Default

    Mine is fixed now. I still can't export with Quickbooks open, but it will export if I close QB first. For a few days there it actually let me export while QB was open and I could see the paychecks show up one by one. Now it's back to the way it has always worked for me.

    Thanks

  7. #7
    Join Date
    Aug 2002
    Posts
    2,870

    Default

    Thanks for the follow up Eric.
    Paul Mayer
    ZPAY Payroll Systems, Inc.

  8. #8
    Join Date
    Jul 2011
    Posts
    4

    Default

    Hi, I am having this exact problem. I tried uninstalling and re-installing PayWindow, but it doesn't seem to make a difference. In fact, the first time I tried the QB export after re-installing, it crashed PayWindow. Otherwise, I get the same error messages as the original poster.

  9. #9
    Join Date
    Aug 2002
    Posts
    2,870

    Default

    Quote Originally Posted by beamman View Post
    Hi, I am having this exact problem. I tried uninstalling and re-installing PayWindow, but it doesn't seem to make a difference. In fact, the first time I tried the QB export after re-installing, it crashed PayWindow. Otherwise, I get the same error messages as the original poster.
    Right Click on the PayWindow Desktop Icon and select "Open File Location".

    Right Click on the paywin.exe Icon and then Click on "Properties".

    Click on "Digital Signatures"

    Click on "ZPAY Payroll..." and then the Details button"

    Click on the "View Certificate" button.

    What is the "Valid fron and to dates?
    Paul Mayer
    ZPAY Payroll Systems, Inc.

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