If you are a long time PayWindow user and suddenly your Direct Deposit submission was rejected by your bank you need to make an adjustment to the settings in the Company Settings for Direct Deposits. Read below and see the screenshot below on what you need to do.

There was a bug that we fixed in the location of the NACHA export of the Immediate Origin Number (item 2 in the screenshot) exported from PayWindow.

It was OK for years until a bank changed their Immediate Origin Number that was different from what the “Company ID assigned by bank” (Item 1 in the screenshot).

To fix the problem, replace the number in the Immediate Origin Routing entry (Item 2) with the number you have in the Company ID assigned by Bank (item 1 in the screenshot). Also leave that number in the “Company ID assigned by Bank” as it is still needed there as well.