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Thread: Cannot print from Pay Windows

  1. #11
    Join Date
    Aug 2002
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    2,862

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    I just thought, in case you do not have another printer driver like I described in my last email, here is a FREE PDF Print Driver that saves what you send to it as PDF files. It is called PrimoPDF and you can get it here:

    http://www.primopdf.com/index.aspx

    Install that and set it as your Default Printer and try what I asked you to do.
    Paul Mayer
    ZPAY Payroll Systems, Inc.

  2. #12
    Join Date
    Oct 2003
    Posts
    52

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    The latest PW 9.0.32 ver
    Tried to print using MS xps doc writer, didn't work on either print & print preview.
    Just updated Adobe flash just in case that mattered.
    My computer o.s. is MS Vista Business--service pack 2

  3. #13
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    Aug 2002
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    Marge, we are at a total loss on what is going on there. Can you think of anything that changed on that computer since Friday the 18th when it was working to help us? Any updates, new software installs. etc?

    Do you have another computer that you can move PayWindow to so you can keep working until we track this down?
    Paul Mayer
    ZPAY Payroll Systems, Inc.

  4. #14
    Join Date
    Oct 2003
    Posts
    52

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    I have PDF Complete installed-and I put a openoffice doc to it and printing is ok. Tried to install the PrimoPDF and the message from the (installer screen) said: "unable to install printer Primo PDF-PrimoPort-Primo PDF; (1797),"

    These are my windows updates:
    Definition Update for Windows Defender - KB915597 (Definition 1.99.1460.0)

    Installation date: ‎3/‎18/‎2011 9:16 AM

    Installation status: Successful

    Update type: Important

    Install this update to revise the definition files used to detect spyware and other potentially unwanted software. Once you have installed this item, it cannot be removed.

    More information:
    http://www.microsoft.com/athome/secu.../overview.mspx

    Help and Support:
    http://go.microsoft.com/fwlink/?LinkId=52661
    Definition Update for Windows Defender - KB915597 (Definition 1.99.1684.0)

    Installation date: ‎3/‎22/‎2011 9:17 AM

    Installation status: Successful

    Update type: Important

    Install this update to revise the definition files used to detect spyware and other potentially unwanted software. Once you have installed this item, it cannot be removed.

    More information:
    http://www.microsoft.com/athome/secu.../overview.mspx

    Help and Support:
    http://go.microsoft.com/fwlink/?LinkId=52661
    Update for Windows Vista (KB2505189)

    Installation date: ‎3/‎23/‎2011 8:12 AM

    Installation status: Successful

    Update type: Recommended

    Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.

    More information:
    http://support.microsoft.com/kb/2505189

    Help and Support:
    http://support.microsoft.com

    I will try to get PW on an older machine

  5. #15
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    Aug 2002
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    Marge, I'm having the developers create a special version of PayWindow that will give us messages when you attempt to print to tell us what is going on. I will email you a link to the download as soon as I get the package ready for you.
    Paul Mayer
    ZPAY Payroll Systems, Inc.

  6. #16
    Join Date
    Oct 2003
    Posts
    52

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    We're still in trouble here. Now, I can't update (the program shuts down), I'm still at 9.0.32. Everything (PDF) on my computer prints except Pay Windows. This is totally scarey...... Besides current work, Quarterlys are coming up.
    We tried to put the program on another computer, printer, and a bug report came up which we sent today. It wouldn't print on the second computer, printer either.
    Is this corrupted and do I need to somehow send you something, if so, how do I do it?? Thanks again. Marge

  7. #17
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    Aug 2002
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    Please uninstall PayWindow and then download that special test version that I gave you the link for in email. Then get us the return messages from the messages that should pop up when printing so we can tell what is going on.
    Paul Mayer
    ZPAY Payroll Systems, Inc.

  8. #18
    Join Date
    Oct 2003
    Posts
    52

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    Yeah!! Thanks for the special test version. We installed and things are working like normal. There are no messages so far or bug reports to send. The bug report that was sent, was from the older machine we were trying to get working. However, we were running into the same problems there. The special test version was installed on both machines and so far things seem to be working fine. All printers - Print!! We'll work it hard today to be absolutely sure. Thanks again! Marge

  9. #19
    Join Date
    Aug 2002
    Posts
    2,862

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    No messages? Even on my machine, it popped up a message box that no printer was selected, then a second message box that showed the printer which it selected and then the print Dialog. That is very strange that you did not get the status point messages.
    Paul Mayer
    ZPAY Payroll Systems, Inc.

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