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  1. After writing the first set of checks and...

    After writing the first set of checks and printing the reports, change the date in PayWindow to the next date that you want to use and repeat the process.

    You can set the date on startup of...
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    Please see this FAQ as it has links to videos...

    Please see this FAQ as it has links to videos that take you through step by step:

    https://zpay.com/vbulletin/showthread.php?32-Can-I-edit-the-Check-Format
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    The new 2020 W4 Form has instructions on the...

    The new 2020 W4 Form has instructions on the form. You would use the total dollar amount the employee gives you. You can download the PDF of the new Form using this link:
    ...
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    If you enter the dollar amount in the box, it...

    If you enter the dollar amount in the box, it will disregard the Number of Dependents and the old method of exemptions previously used. That is all that is needed in that section.
  5. On a new computer, it would ask you for the...

    On a new computer, it would ask you for the Registration to unlock it. Send an email to support@zpay.com if you need that resent giving us the company info and your name and we can resend it to you.
  6. A user sent me an email that he had a similar...

    A user sent me an email that he had a similar problem and installed the 32 bit Run Time Library and that did the trick even though his Windows was 64 bit. Please let me know of his experience worked...
  7. One of our customers found the fix for the...

    One of our customers found the fix for the problem:

    https://zpay.com/vbulletin/forumdisplay.php?16-Frequently-Asked-Questions-TimeClockWindow-(Read-Only)

    Microsoft did it again. :-(
  8. Error: The operating system is not presently configured to run this application.

    Error message when running TimeClockWindow: The operating system is not presently configured to run this application. A recent change to Microsoft Office caused this problem and one of our customers...
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    Sorry, we only support the full amount to be...

    Sorry, we only support the full amount to be direct deposited.
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    It's a CSV (Comma Separated Variables) data file...

    It's a CSV (Comma Separated Variables) data file and they created their import using that. But I see that the latest version of PayWindow is defaulting to the new 2015 FICA for High Wage Earners....
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    There were no changes made to our export file in...

    There were no changes made to our export file in several years.

    I see the that Concordia's instructions were made a long time ago when they created them at this link:
    ...
  12. T%his page in the help file talks about the two...

    T%his page in the help file talks about the two most important reports in PayWindow. If you read that when you started using PayWindow, you would have these in your filing cabinet as you need to...
  13. Sticky: Postponement of Withholding and Remittance of Employee Payroll Taxes

    As we continue to get guidance on the FICA Employee Tax Memorandum, the following guidance was given to us which if you read through, you may not want to opt to do this.

    Client Letter:...
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    I have not seen that as an option, but the...

    I have not seen that as an option, but the employees will have to pay it back with interest it appears. Not a great idea. :-(
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    We are working on a solution the order was signed...

    We are working on a solution the order was signed on the 28th but no exact guidance to go on so we are researching it.
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    PayWindow 18.0.28

    New in PayWindow 18.0.28:

    Had to remove some code that was causing a problem in PayWindow.
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    PayWindow 18.0.27

    New in PayWindow 18.0.27:

    Added the Middle Name and Suffix to the employee names in the Check Register.
  18. Yes the Washington SD is calculated by hours...

    Yes the Washington SD is calculated by hours worked. See this page in the Help file:

    https://zpay.com/pw-online-help/SUTARateSDIOverrideTab.htm

    We set it up with the percent every year when it...
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    Can you get me a screenshot of the Task Manager...

    Can you get me a screenshot of the Task Manager Window showing this so I can give it to the developers?

    Email it to support@zpay.com please.

    Thanks
  20. That "trick" would work as long as they are...

    That "trick" would work as long as they are Hourly Employees as Multiple Departments only works for that.
  21. With the Custom Report Tool you can get reports...

    With the Custom Report Tool you can get reports if you are paying in PayWindow using the sick Pay Houris. You can pull up a report on the number of Sick Pay hours with that tool.
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    This has never ever happened before. In your...

    This has never ever happened before. In your first message you said "it only opens as a "background file" per the Task Manager." I've never even heard of that before. Are you on a regular Windows...
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    I have a feeling maybe your antivirus software...

    I have a feeling maybe your antivirus software may not be allowing PayWindow maybe? Try right clicking on the Desktop PayWindow Icon and running in administrator mode to see if that forces it.

    Let...
  24. Some more research points to what you have is a...

    Some more research points to what you have is a Ransomware Virus Attack. See this link:

    https://www.pcrisk.com/removal-guides/18031-pgp-ransomware

    I had a feeling that's what it was. :-(
  25. Can you copy that long filename so we can search...

    Can you copy that long filename so we can search for that. I am starting to think that it may be a ransomware thing the more I think about it. Thanks!
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