Missing employees and hours when exporting

[Rick W]

When I export for last week TCW fails to list all my employees with hours and the ones it does list are incorrect. If I load the hours for last week it works fine.

[Paul Mayer]

That sounds like your date range selection is the problem, see this tutorial and then be sure the date range is properly selected:

https://timeclockwindow.com/help/ExportTimeClockWindowToPayWindow/index.html

It also may be a transaction that needs to be fixed too. This tutorial shows how to look for problems:

https://timeclockwindow.com/help/TotalsReportTips/index.html

Also what version number are you using?

[Rick W]

I'm using 2.0.63 version. After I emailed you I discovered one of my staff didn't sign out when she left. That must have been the cause of the problem since it works fine now that I fixed her time. My fault, sorry to bother you.

Thanks for the quick response, as usual!

[Paul Mayer]

Thanks for the follow-up, it had to be one or the other.