BCVolkert
09-01-2018, 02:01 PM
Hi Paul,
We are using Norton Online Security. The recent update (I believe it is 16.0.22) is triggering Norton to prevent the update from installing.
The Norton graphic includes a red X. The message provided is as follows:
"Auto-Protect bocked security risk Heur.AdvML.B. Your computer is secure."
The details are:
Threat type: Heuristic Virus. Detection of a threat based on malware heuristics.
Fewer than 100 users in the Norton Community have used this file.
This file was released 22 days ago.
This file risk is high.
Activity is Blocked.
I believe Norton's response is to hide a file having 0 KB size in the normal download location. For me this is "C:\Users\Office Manager\Documents\Downloads".
If I delete the file, and rerun the PayWindow/Help/Updates process, I get the same result.
So, what's up?
Bruce
We are using Norton Online Security. The recent update (I believe it is 16.0.22) is triggering Norton to prevent the update from installing.
The Norton graphic includes a red X. The message provided is as follows:
"Auto-Protect bocked security risk Heur.AdvML.B. Your computer is secure."
The details are:
Threat type: Heuristic Virus. Detection of a threat based on malware heuristics.
Fewer than 100 users in the Norton Community have used this file.
This file was released 22 days ago.
This file risk is high.
Activity is Blocked.
I believe Norton's response is to hide a file having 0 KB size in the normal download location. For me this is "C:\Users\Office Manager\Documents\Downloads".
If I delete the file, and rerun the PayWindow/Help/Updates process, I get the same result.
So, what's up?
Bruce