Time Clock Window not saving time punches

[timboud]

We have been having LOTS of problems with Time Clock Window.:-( Out payroll is due for 4/28 - 5/11. It appears we don't have any time punches since 5/3 and then we have two employees that are 5/5 to 5/13 of 199 hours.....

Is there any possibility of you calling and trying to take over the computer and get this fixed? :o

Thanks!

[Paul Mayer]

First I need some answers. Was it working all along and suddenly stop saving?

If so, did you add a new computer to the system?

And now for the main reason that punches would not be saved, are you doing what is explained in this FAQ?:

http://zpay.com/vbulletin/showthread.php?3953-Can-I-use-Google-Drive-to-store-my-database

[timboud]

We do NOT save to a cloud device unless Dropbox is considered a cloud device. We have been saving to Dropbox for YEARS. We have been having problems for the past month or so with some punches disappearing. We have NOT added a new computer. Anything else?

Right now we have our payroll due to export to the bank and I am relying on employees to give me their time.:o

[Paul Mayer]

Yes a dropbox is a cloud / Internet drive. TCW is designed to work on a local area network where all computers used are wired together on the LAN. You should place your database on a server or on a public folder on one of the computers and point to it from all computers as shown in our help file and our Tutorials.

[timboud]

Did something change? We have been saving our backups to dropbox since we started using time clock as I do payroll from my home office and they always export the database backup to me.

So....... if we can no longer use Dropbox..... How do I get the backup?

Thanks.

Should I just reinstall time clock and start over? I was at my cancer doctor appt when you called. If you can give me a time to be at the store this afternoon, I can be sure I am there.

[Paul Mayer]

Are you with Karen's Kloset? If so move to email as I don't want you publishing your phone number here in public. support@zpay.com