Trouble Viewing Transactions After Udating PayWindow

[BCVolkert]

Hi Paul,

I'm having trouble with viewing the Transaction window. Consequently, I can't do much with PayWindow until I get it fixed. My tale follows.

I updated PayWindow a couple of days ago and have not been able to effectively view transactions ever since then.

Everything on the Quick Launch area still works except when I try to launch Transaction. I get the same behavior when I try launching Transaction... from the menu or with Cntl-T. When the problem occurs, CPU for paywin.exe*32 jumps to 12% and seems to stay there for a really long time. (About 20 minutes so far and no change in behavior or the screen.) I can get the CPU back to normal by closing windows in PayWindow and waiting for a few seconds. The problem appears to recur identically if I try to look at the transactions again. The problem only seems to be associated with the transactions window. All the other features seem to work fine.

Interestingly, I can run reports on transactions that I entered before the trouble began; but, I cannot view the same transactions from the Transactions window. I have not been able to get far enough to make additional transactions subsequent to the start of this trouble.

I uninstalled PayWindow, downloaded a new copy from the ZPay site, and reinstalled it. I did not need to provide any information to activate or point to my data (it seemed to know all -- nice). However, there was no improvement to performance (exactly the same behavior as before the uninstall and fresh install).

I backed up my current PayWindow data and restored data from a month ago that did not have problems then. The recently reinstalled version of PayWindow behaves the same with that old data as with the most recent data. So, I believe the problem is with the new version on my machine. I don't think there are problems with the data.

I have 16 GB of memory, a boatload of hard drive space and I'm not aware of any other problems with my system. I tried msconfig, eliminating all of the non-Microsoft services and everything on the Startup tab. I've rebooted several times (including in Safe Mode). Nothing seems to help. I tried PayWindow on another machine (with different data) and it does seems to work there. So, I suspect that there is some sort of incompatibility with my machine and the current version of PayWindow.

Can you point me in a constructive direction? I'm comfortable with the Windows Registry if it comes to that.

Thanks for the help.

Bruce

[Paul Mayer]

I'm guessing the Window may have been shifted out of site. After clicking on Transactions from the Quick Launch at the Top of PayWindow on the main menu click on Window and then Cascade. If I'm correct it should pop up.

[BCVolkert]

The window is there, the problem is that the program is hung up and CPU is running at 12% for a really long time. There is something really wrong. I suspect there is something in my system that PayWindow depends on. That something is likely screwed up and I need to reinstall the something. I just don't know what that something is.

I have already uninstalled and reinstalled PayWindow several times and it continues to hang up when I start the Transaction Window. I CAN SEE THE WINDOW it is not off the screen. It is a bit scrambled for a while and then it may appear if I wait long enough; but, it is practically unresponsive and the CPU REMAINS at 12% for a really long time. That is NOT normal. I've been using PayWindow for more than 10 years. Although it is possible, I doubt this is a rookie mistake.

I'd appreciate some insight on what the Transaction window is doing that the others do not do so that I can figure out what needs fixing.

When the problem occurs, CPU for paywin.exe*32 jumps to 12% and seems to stay there for a really long time. (About 20 minutes so far and no change in behavior or the screen.) I can get the CPU back to normal by closing the Transaction Window in PayWindow and waiting for a few seconds. The problem appears to recur identically if I try to look at the transactions again. The problem only seems to be associated with the Transactions window. All the other features seem to work fine.
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[Paul Mayer]

With over 9,000 users and only affecting your computer, I'm guessing it is something on your computer. Try this:

First shut down and restart the computer and then after startup is completed (wait until everything is loaded), shut down all programs running in the background including antivirus and anti-malware software and then see if it works as it is for the rest of us.

If it does, then it is one of the programs that is running in the background. Restart the computer and one by one shut down all background applications and test PayWindow to see if you can pin it down.

Also in PayWindow, click on Help and Create System Report and email that to me so I can see what might be running after a restart and loading of all background problems.

[BCVolkert]

Paul,

I did everything you suggested and I still have the trouble. I sent in the system report.

I also repaired every installation of every Microsoft or other software that I had installed after the last time I had PayWindow working normally (build 15.0.8). I still have the same behavior. Because 15.0.9 worked on another computer with the same data and 15.0.9 does not work on my main computer (even with a blank dataset), I'm reasonably convinced that the problem is some incompatibility with software on my system or some corruption of my system. I'm wondering if it would make sense to see if I have the problem with build 15.0.8? Is there a way for me to get that version back?

[Paul Mayer]

I received the database you send and your email explaining what you've tried and are seeing right now.

I just tested your database here and the Transactions list opened without any problems which I expected after you said the sample database had the same effect. So that ruled out a corrupt record or such. I even opened the database in Access and no errors displayed as we see if a database is corrupted.

The Database is a Microsoft Access database and the MDAC tools from MS are what handles the data grids. In addition to the Transactions, the Employees and Accruals are all the same. Just different data, the code in those areas have not been touched in many years now.

It will be interesting to see what you come up with.