New Build

[trekbear]

I just updated to the new build and all of my 2013 data bases are missing. In the selection menu I have a group of old temporary files to choose from. I have a big payroll tomorrow. I am not sure where my currant files are. Please help.

[Paul Mayer]

You have two choices, follow the instructions in this Video to restore your last backup to the My Documents\PayWindow Data Files\ folder and then open it:

http://zpay.com/PayWindowTutorials/RestoreCompanyDatabase/

Or use the Company Organizer to locate and open it as seen in this video:

http://zpay.com/PayWindowTutorials/CompanyOrganizer/

[trekbear]

Why when I did this update did all the 2009 & 2010 files come up in the se;ection menu? Why are some of my companies missing all together. I did go and restore my one major file for the payroll I have today but it states it is a tempory file. Do I need to go and restore each company file? How can I get rid of all the un necessary files that I have in the selection menu. They make it hard to pick through. I am not sure what they all are. I can send you s screen shot if that will help.

[Paul Mayer]

First I'm not sure how you are restoring, I'm guessing you may not be using our built-in backup and restore if you are getting something that says it is a temporary file as that does not happen when using our tools and a USB drive like we suggest in our tutorials. Watch these two Tutorials:

http://zpay.com/PayWindowTutorials/BackupCompanyDatabase/

http://zpay.com/PayWindowTutorials/RestoreCompanyDatabase/

If you do anything different than you see in those videos, we really cannot help you.

On the pick list, that is stored in an ini file and is a history of all files that you have ever opened in PayWindow. If you want, call me in the morning and we can do a web meeting to open that hidden file and delete the history list with a web meeting where I can see your screen.