Cannot connect to QuickBooks

[Louis Puster]

Has been working.
Running W7, QuickBooks Pro 2010
Installed update today: PayWindow 2012 10.0.13.
The "Connect to QuickBooks" button opens the QuickBook Tips window instead of porting data.
I tried using the "..." button to re-select the QuickBooks data file, which uses a UNC map to my server.
I then tried accessing after closing QuickBooks, and again after re-opening it.
All attempts failed.
QuickBooks can access its data.
It would be helpful if the QuickBooks Tips window could be more specific as to the problem.

Louis.

[Paul Mayer]

I don't know what happened if it "was working" as the code has not been touched in a few years. I do know that in testing when it was created, I was never able to get it to work unless QuickBooks, PayWindow and the databases were all on the same computer.

It sounds like you were working through a network and I don't know how you were able to pull that off.

[Paul Mayer]

I just tested it here on out test computer and it worked just like it did in the past so I don't think 10.0.13 has anything to do with it.

[danas253]

I received the same message today after installing this update. It worked fine prior to the update.

[danas253]

Figured it out. Go into quickbooks click edit click preferences click integrated applications and click both Zpays (there two now showing after this update and only one was checked). I then closed zpay and reopened it and it worked. I think there was a problem with this update as a second Zpay has been added.

[Paul Mayer]

Figured it out. Go into quickbooks click edit click preferences click integrated applications and click both Zpays (there two now showing after this update and only one was checked). I then closed zpay and reopened it and it worked. I think there was a problem with this update as a second Zpay has been added.

Thanks, probably worked fine for me when testing as I had to set it up like it was the first time since it was never used on that test machine before.

[Louis Puster]

Figured it out. Go into quickbooks click edit click preferences click integrated applications and click both Zpays (there two now showing after this update and only one was checked). I then closed zpay and reopened it and it worked. I think there was a problem with this update as a second Zpay has been added.
Thanks, That worked! In my case I had THREE of them, the last one was not checked. Perhaps something changed in PayWindow that made QuickBooks think it was a different program.