Direct Deposit

[trekbear]

I am trying to set up direct deposit. The bank I am with requires me to ssend them 2 test files before we go live. I have been searching the forums for a way to do this but I can not find out how this can be done. Am I missing something. I also am not sure if the Immediate Destination has to be numbers. I put in the name of the bank but when I tried an export I received a message that that field had to be set up. Any help would e greatly appreciated.

[Paul Mayer]

Every Bank is different and you need to work with the bank to set it up. Print out these two pages in our on-line help file or from the help file in PayWindow as they are the same and visit the bank to get the information you need:

http://zpay.com/pw-online-help/module_9_5.htm?MenuState=AcOXw5VVXXXDlcOdVVd1XVfDl--0jVVVdVUFw6cAAcKUAA==

http://zpay.com/pw-online-help/module_9_5_1.htm?MenuState=AcOXw5VVXXXDlcOdVVd1XVf Dl--0jVVVdVUFw6cAAcKUAA==

And then making a test file is as easy as paying yourself a penny and exporting the ACH file (under Check Printing) in the Report Center to give to them.

Before you do decide to go through with this, ask your bank what they are going to change for each employee's transfer. I'm getting feedback from customers asking how to go back to paper checks since the direct deposit fees are getting higher than checks.

[trekbear]

I am working with US bank and I am getting I have to work with you. This is not an option setting up direct deposit the company I work for is demanding it. I tried one test and it was an utter failure. She gave me all the errors with fields and what should be there but I am at a loss of what she is talking about. Example the bank states that Recordd 1 field 6 should be a time stamp with hhmm format.field 13 should be blank. Payrecord 6 field 3 4 & 7 should be employees info. I would really appreciate some help on this. I am very out of my comfort zone here.

[Paul Mayer]

This FAQ has a link to a PDF file with the NACHA standard that the ACH files we create in PayWindow which is the national standard. Print it out and ask them if they follow this standard.

http://zpay.com/vbulletin/showthread.php?1016-Direct-Deposit-Feature-in-PayWindow

They may not be using the NACHA file format which is what we support. You may need to find another bank that does support the standard and use them for the direct deposits.

Since the information is not the same for each company, only your bank can help you get the numbers in the right entries to work.

[trekbear]

I am still working on this direct deposit. the last test I did had this problem:
Be careful that if you're sending a PPD file, that you only include people, not companies. I'm still showing Ortho as a payee( ortho is the company I work for)
When I export the file it has the company name on it. I did send one more test and the bank will be sending me a detailed list of the issues. I wish I could go in to the bank and fix this but the bank is in Minnisota and I am in Wisconsin and changing banks is not an option either. I am hoping with this detailed list we can get this worked out.

[trekbear]

Am I sending a PPD file when I export the direct deposit ach file?

[Paul Mayer]

Am I sending a PPD file when I export the direct deposit ach file?

No, an ACH file is an ACH file, not a PPD whatever that is. If you look below at this image, the file extension of the save file is ".ach". And to find it easily, I always save temporary files like that to my Desktop and then delete them after sending them.

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[trekbear]

I have talked to US bank and they do follow the format you used to set up the ach files. We have most of the issues worked out but still have 2 remaining. The first is the company id is showing up twice and the company name should be in the field after the destination name. I have the company name in that field but it is showing up as the company id again. The second is for the test I am sending 2 records over but it is coming up as 3 files. My bank states that these numbers must match. Is there something I am doing wrong?

[Paul Mayer]

I have talked to US bank and they do follow the format you used to set up the ach files. We have most of the issues worked out but still have 2 remaining. The first is the company id is showing up twice and the company name should be in the field after the destination name. I have the company name in that field but it is showing up as the company id again. The second is for the test I am sending 2 records over but it is coming up as 3 files. My bank states that these numbers must match. Is there something I am doing wrong?

I'm guessing that you bank does not want the reconciliation record. There is a checkbox in the Direct Deposit Export if you look at that screenshot I posted to omit that record. See if that gives them what they want.

[trekbear]

I did check that box to omit the bank debit line, but there is still an extra file. I do not know where it is coming from. The bank emailed me a screen shot of the ach file I sent and color coded the fields that are wrong. Is there any way I can send that to you so you can help me fix the errors. We are getting close but we fix one thing and mess something else up. Any help would be appreciated

[Paul Mayer]

I did check that box to omit the bank debit line, but there is still an extra file. I do not know where it is coming from. The bank emailed me a screen shot of the ach file I sent and color coded the fields that are wrong. Is there any way I can send that to you so you can help me fix the errors. We are getting close but we fix one thing and mess something else up. Any help would be appreciated

Got the screenshot they sent you. You entered the company name twice in the setup page. Look at our example:

http://zpay.com/pw-online-help/module_9_5_1.htm?MenuState=AcOXw5VVXXXDlcOdVVd1XVf Dl--0jVVVdVUFw6cAAcKUAA==

Do a screen shot of your settings to send to the bank, they may be able to tell you what you need to enter in place of the company name entries you used.