941 Problems

[marge]

Again regarding 941. I understand and have always done what you suggest. STILL the cents editing goes back to zero on the 941 and the other problem having to do with the zPay window instruction is not following thru on the form or I wouldn't have to edit in the first place. It doesn't react to our saying no deposit has been made. It fills in the amount as already deposited and it hasn't been. Thanks

[Paul Mayer]

I cannot replicate the problem as you saw in the screenshot. And with over 6,000 users not reporting the problem it has to be something on your computer as that is the IRS Form from their website and besides us using it, I'm guessing the may be hundreds of thousands using the form as well.

Make sure that you have the current release of PayWindow installed which is 8.0.15 and a current version of Adobe Acrobat installed. We have that on your CD if you don't want to download the big file from Adobe.

[TheBigZ]

The real problem with the 941 is it is not being populated correctly. The total of payments/credits isn't going on to line 13 as it should. And line 14 isn't showing the correct balance due. It looks like it's more of a populating the numbers on the wrong lines issue, than an actual calculation issue. Still, something so obvious probably shouldn't have made it out the door.

[Paul Mayer]

The real problem with the 941 is it is not being populated correctly. The total of payments/credits isn't going on to line 13 as it should. And line 14 isn't showing the correct balance due. It looks like it's more of a populating the numbers on the wrong lines issue, than an actual calculation issue. Still, something so obvious probably shouldn't have made it out the door.

Actually her problem is that she cannot edit the form.

On your comment, we left 13 blank so the users could enter the total if they have the special tax exempt employees in that last stimulus plan. I'll have it changed to use the total from 11 and the users will still be able to edit it.

[TheBigZ]

It wasn't just that. Line 13 is supposed to be the sum of lines 11, 12a & 12e. But it seemed to be adding in line 10 as well. That is to say that if lines 11, 12a & 12e were 0, line 13 was coming up equal to line 10. Even if you checked the No Payment Made box on the first 941 screen. At any rate, I'll update & see if it's right now.

[Paul Mayer]

No, just like the instructions read, if you leave the line 11 at zero in the settings it will use the default value. Our default value is assuming that you've paid the taxes that we display in the Employer Totals report. If you enter a number say like 500.00 or whatever you paid if you dot pay all of the taxes, that is what will be used and line 14 will have a balance due entered like we've done for many years now.