Direct Deposit problem with bank

[Jack Burdett]

The bank relates to me the following:

"Our processor has informed us that the last ACH file you sent to us which was on 6-29-10, had incorrect File Header information. It appears that your company ID number is reflected in the Immediate Origin number field. The information that should be reflected in this area is Northstar Bank's routing and transit number 111904817. I know that this change was made so not sure why this information change back. Please let us know if you need our assistance in resolving this issue. I will be out of the office on vacation next week but Christi will be in the office so would be able to help you if needed."

After a conversation with the bank personnel, it came to light that this has been ongoing since I started using the Direct Deposit function of ZPAY in early 2009.

Please help me get this fixed.

(940) 464-4800 ext. 103

Jack Burdett

[Paul Mayer]

Most likely you have entered the data in the wrong date entry fields. This page from the help file shows where you entered information:

http://zpay.com/pw-online-help/module_9_5_1.htm?MenuState=AcOXw5VVXXXDlcOdVVd1XVf Dl--0jVXvtIRVAcOnAAHDgAA=

You need to have the bank tell you what number is in the entry that is incorrect and then compare in your settings to enter the correct information in your settings.

[Jack Burdett]

The data on the first lines includes the following sequence:

101 1190481775zzzzzzz 1006150000A094101NORTHSTAR BANK 75-zzzzzzz
(routing) (old EIN) (old EIN)
PAYROLL
5200THE MILES FOUONDAACH DIRECT DEPOSIT 75zzzzzzz PPDPAYROLL 006151006150

Note: The EIN is not the EIN of the paying entity. It is the EIN of another company which is associated with the paying company. The associated company formerly paid the same employees but did not use ACH. The correct EIN has been verified in the setup phase of the "Company" and of the "Direct Deposit / ACH" tabs.

Why is the wrong EIN being used by the program?

[Paul Mayer]

The information for the ACH file comes from only the settings that you enter in the Company Direct Deposit settings so look and change what you have in that page where you see the old number.

I gave you a link to the help file that shows the page where the settings are entered. You need to find the old info and edit it to reflect what you want in place of it.

[Jack Burdett]

Paul, the settings were changed before any of this started. The primary problem is the EIN. The setup page shows the correct number but it comes out wrong in the ACH export. The correct EIN (which I personally set up)(I have used ZPAY since the early days) is the number used by the Miles Foundation starting in 2009. The wrong EIN was the number for the old company which I used up until 2009. Also the last file I sent did not include an employee that was added for that period.
This is getting screwy. Could I have a corrupt file?

[Jack Burdett]

Oops! The remark about the added employee is incorrect and the latest file has the correct EIN. Back to the bank to see what THEIR problem is. Sorry for the dust-up. Still think ZPAY is the best for what I need.

[Paul Mayer]

I'm guessing that you are submitting an old ACH file to them. If I were you, I'd save it to my desktop so you know where it is and after sending to the bank, delete it so you don't try and use it again.

[Jack Burdett]

The bank is telling me that the EIN in the first line should be their routing number. That would mean the routing number would be in there twice. It's weird and I'm going to have a conference with them this p.m. about a workaround.

I may have more questions later.