DD Export/Report Question

[kyralostetter]

I am trying to process my first direct deposit for July 15th payroll. For some reason the export and DD report is only pulling in data for 1 employee. How do I get the rest of the employeee information to pull? I have all of the DD infomation entered in their employee profile.

Please let me know thanks

[Paul Mayer]

It could be one of two things...

1. All Direct Deposit employees must be paid on the same date that you've selected to export.

2. All Direct Deposit employees must have had the "Is a Direct Deposit (ACH)?" checked BEFORE paying them. If you had select that after paying them it only changes their record and not any previously paid transactions. See the attached image.

[kyralostetter]

I had to delete the transactions and then re-add them. The report pulled ALL of the employees - thanks much:D