Installed update and now PASSWORD is incorrect! [Archive] - ZPAY Payroll Systems, Inc. Support Forum

dndsprouse

03-30-2009, 06:25 PM

I am in the middle of doing payroll and needing to print my 941 quarterly. I realized the 941 was showing 2008 which reminded me I needed to run updates. I ran the update checker from Help and did everything as I normally would. When the program was started and the password box came up, the first thing I noticed was that the icon was different. I went ahead and typed in my password and it repeatedly says "type a correct password" as if my password has been changed.

Any help would be greatly appreciated!

Thanks so much,

Deb S

Paul Mayer

03-30-2009, 06:31 PM

Just send an email to support@zpay.com to get your password reset. We have a higher encryption in the new compiler and it cannot read the old passwords.