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TheBigZ
01-11-2009, 07:15 PM
> New in PayWindow 2009 Build 7.0.7:
> Last year we added the Tax Table Setup Wizard to try and make it easier for network
> use. But all it really did was to cause problems for our regular single computer users and > a real headache for tech support. So we just pulled that wizard out of the initial setup
> and are now installing the tax tables in the local documents folder. If a company is
> networked, they should have network technicians that are smart enough to manage
> installations without a "wizard".

Could I ask you reconsider where you install the tax tables? Doesn't it make more sense to just ask for a path to the client data (don't need a wizard for that) and put the tax tables there? In a networked environment, certianly all the computers on the network will need to use the same tax tables. And I don't see any negative effect to putting them in the data path in a single user setup either. By keeping the tables on each system, doesn't that open the door to the possibility that all the computers won't be using the same tax table, and thus even more potential tech support headaches?

Not sad to see that wizard go I gotta tell ya... would pop up sometimes when I'd start the program, when I had just ran the wizard the last time I started it the day before.

Paul Mayer
01-11-2009, 08:04 PM
Actually we are just making it easier for over 90% of our users. The important thing today is with Windows Vista, we do not dare let the users pick their install path because of the way Vista treats data files that are not installed in the proper "allowed" folders. If they are installed in "illegal" locations, a copy is made and put in a virtual folder. Then in the future when the user installs the new tax updates, Vista ignores them and continues to use last year's tax file from the virtual folder.

The Wizard is still in the program under Tools. And is there for the network types to locate their tax tables on a network. And future installations will use the same path that is setup either by the first install or the changed location that was set using the wizard.

So the only real change is to cut down the problems by the regular users that don't know what a folder or path is and really do not have a need to know whet they are. You still have the ability to use your network paths as you've been doing.

By the way, the wizard will pop up in case of missing tax tables. And I'm guessing what you experienced was network disconnections in the past as that's what the wizard did and still does when it checks to insure the tax tables are still present.