Can't export to Quickbooks

[ericmc]

What do I do if PayWindow won't export to Quickbooks? If I have QB open, I get the following

Picture1.png


If I don't have QB open, I get the following:

Picture2.png


I've never been able to have QB open when exporting my weekly payroll, but it always worked to export and then the transactions were there when I open QB.

Thanks

[Paul Mayer]

I have a feeling it is a security issue as we are waiting for our code signing certificate to be renewed and Quickbooks checks to see if PayWindow has a valid certificate. We've been waiting almost a week so far to get this from COMODO.

I'm sure that is the problem as nothing in this area has been changed in years.

[Paul Mayer]

The download is now signed. Go to our Download page and download and reinstall PayWindow and let me know if that fixed the problem.

[beamman]

Same thing happening to me.

[Paul Mayer]

We are guessing that the problem was when the Code Signing Certificate expired when this problem popped up. We now have a renewed certificate and expect the current download of PayWindow will work again.

[ericmc]

Mine is fixed now. I still can't export with Quickbooks open, but it will export if I close QB first. For a few days there it actually let me export while QB was open and I could see the paychecks show up one by one. Now it's back to the way it has always worked for me.

Thanks

[Paul Mayer]

Thanks for the follow up Eric.