We use an on-line tool called GoToMeeting in some cases to help solve a problem on your computer where we can look at settings in your computer live on-line. We will have you call us on the phone and join the GoToMeeting with us on-line. Below are instructions for using this tool with us.
First we will make an appointment with you for a time that you can be at your computer and allow us to take control to check settings and test our software. We will send you an email with a link on it for you to use to join the web meeting with us. That email will look something like this:
By clicking on that link above, it will open a web page that has a link to launch the Web Meeting software. That page will look like this:
After clicking that button above, it will launch the Web Meeting application and you will see a Window requesting your name and email address. Just enter your name and click OK like you see below.
Next the meeting will start. There will be a window on the left side of your screen and a set of controls on the right side. The controls will "minimize" after a short period of time and look like this.
Next we will make you the presenter. A message box like this will pop-up and you should click to show your screen:
Then we will ask you to give us Keyboard and Mouse control, in the controls on the right side of the screen, click the little button that looks like a mouse:
And finally turn over the controls to the support person to assist you like this:
We will then help solve the problem you are having.