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Forum: Frequently Asked Questions PayWindow and WageFiler (Read Only)

Look here first for frequently asked questions.

  1. Sticky Thread Sticky: Microsoft Announces Support for Windows 2000 ended on July 13, 2010!

    Microsoft Announces Support for Windows 2000 ended on July 13, 2010! What does this mean to you? If you are still using Microsoft Windows...

    Started by Paul Mayer, 07-21-2010 03:46 PM
    • Replies: 0
    • Views: 165
    07-21-2010 03:46 PM Go to last post
  2. Sticky Thread Sticky: PayWindow to QuickBooks Data Transfer Setup

    A QuickBooks user gave us a document with step by step settings to post just like QuickPay does to QuickBooks with the PayWindow Data. So use the...

    Started by Paul Mayer, 02-12-2010 04:25 PM
    • Replies: 0
    • Views: 745
    02-12-2010 04:25 PM Go to last post
  3. Sticky Thread Sticky: Exporting payroll to an Intuit Quicken OIF File

    Requires PayWindow 8.0.9 or newer. Exporting payroll to an Intuit Quicken OIF File is simple. After performing the payroll for your employees...

    Started by Paul Mayer, 01-24-2010 06:09 PM
    • Replies: 0
    • Views: 966
    01-24-2010 06:09 PM Go to last post
  4. Sticky Thread Sticky: How to Perform an After-The-Fact Payroll

    Accountants may need to perform After-The-Fact payrolls for clients that perform their own payrolls and send you their information. This is easy with...

    Started by Paul Mayer, 01-14-2010 04:32 PM
    • Replies: 0
    • Views: 840
    01-14-2010 04:32 PM Go to last post
  5. Sticky Thread Sticky: PayWindow Keeps Attempting to Install Tax Tables

    I updated PayWindow and it keeps attempting to install the tax tables. I start the program it tells me it will install the tax tables and then shut...

    Started by Paul Mayer, 12-30-2009 04:31 PM
    • Replies: 0
    • Views: 817
    12-30-2009 04:31 PM Go to last post
  6. Sticky Thread Sticky: PayWindow as Replacement for Intuit QuickPayroll

    We've received a lot of questions on using PayWindow as a replacement for Intuit's QuickPayroll. An example is: I use QuickPayroll and have paid...

    Started by Paul Mayer, 11-02-2009 05:51 PM
    • Replies: 0
    • Views: 2,189
    11-02-2009 05:51 PM Go to last post
  7. Sticky Thread Sticky: Using GoToMeeting for Technical Support

    We use an on-line tool called GoToMeeting in some cases to help solve a problem on your computer where we can look at settings in your computer live...

    Started by Paul Mayer, 09-11-2009 12:54 AM
    • Replies: 0
    • Views: 1,056
    09-11-2009 12:54 AM Go to last post
  8. Sticky Thread Sticky: End-of-Year Tool - How to Use

    The end-of-year processing. This selection is normally used at the end of the year after all reports have been printed and you've printed...

    Started by Paul Mayer, 06-23-2009 10:36 PM
    • Replies: 0
    • Views: 1,602
    06-23-2009 10:36 PM Go to last post
  9. Sticky Thread Sticky: Printer selected is not valid.

    The "Printer selected is not valid" error has been occurring on a number of new 64 bit versions of Vista and has always been a misconfiguration or...

    Started by Paul Mayer, 02-16-2009 09:02 PM
    • Replies: 0
    • Views: 3,024
    02-16-2009 09:02 PM Go to last post
  10. Sticky Thread Sticky: How to Pay for and Download Annual Upgrade

    ... Every December 1st, we release the new year's program. If you purchased PayWindow in the last three months of the year, you will get a...

    Started by Paul Mayer, 01-07-2009 09:59 PM
    • Replies: 0
    • Views: 2,399
    01-07-2009 09:59 PM Go to last post
  11. Sticky Thread Sticky: 940 Form has no numbers in it.

    This is because you need to select the year for the data that you want to print. As we are in a new year and there has been no payroll yet, the 940...

    Started by Paul Mayer, 01-02-2009 03:06 AM
    • Replies: 0
    • Views: 2,356
    01-02-2009 03:06 AM Go to last post
  12. Sticky Thread Sticky: Simplified Copy - Paste Registration in PayWindow and Our Other Software

    There is a new simplified way to copy and paste your registration information into PayWindow and Our Other Software. Once you have received the...

    Started by Paul Mayer, 12-17-2008 07:27 PM
    • Replies: 0
    • Views: 3,302
    12-17-2008 07:27 PM Go to last post
  13. Sticky Thread Sticky: 2008 940 Form Adobe Problem

    The new 2008 940 Form we received from the IRS has a problem where it will not allow you to edit any of the information after we poke it in and open...

    Started by Paul Mayer, 12-11-2008 11:07 PM
    • Replies: 0
    • Views: 3,486
    12-11-2008 11:07 PM Go to last post
  14. Sticky Thread Sticky: PayWindow Tax Updater Problem

    After installing PayWindow 2009, a number of our users reported that the tax tables needed updating per the Update Checker. In fact, they did not...

    Started by Paul Mayer, 12-02-2008 05:48 PM
    • Replies: 0
    • Views: 2,218
    12-02-2008 05:48 PM Go to last post
  15. Sticky Thread Sticky: Tax Tables Maintenance and Setup Wizard

    Starting in version 6.0.10, there is a new method of setting up the tax tables on your computer. The setup program itself will install a setup...

    Started by Paul Mayer, 03-13-2008 11:29 PM
    • Replies: 0
    • Views: 3,670
    03-13-2008 11:29 PM Go to last post
  16. Sticky Thread Sticky: My 941 Form is not showing the current Year

    941 Forms are dated and have computer encoding to assure that you are reporting for the correct year. The IRS does not release each year's 941...

    Started by Paul Mayer, 01-30-2008 09:50 PM
    • Replies: 0
    • Views: 3,266
    01-30-2008 09:50 PM Go to last post
  17. Sticky Thread Sticky: Vista Users Read This

    How to Move Legacy PayWindow Data Files From the Vista VirtualStore to the Documents Folder The Windows Vista "VirtualStore" Problem. After...

    Started by Paul Mayer, 01-06-2008 10:13 PM
    • Replies: 0
    • Views: 3,561
    01-06-2008 10:13 PM Go to last post
  18. Sticky Thread Sticky: How to Send us your Backup Database

    If we requested that you send us a backup of your database, use these instructions. In PayWindow, select File and then Backup from the menu. You...

    Started by Paul Mayer, 12-28-2007 06:41 PM
    • Replies: 0
    • Views: 3,300
    12-28-2007 06:41 PM Go to last post
  19. Sticky Thread Sticky: Getting Started with the 30 day Trial

    We sell PayWindow through Shareware, the try-before-you-buy method of marketing. So you would download from our website and install it on your...

    Started by Paul Mayer, 09-21-2007 04:53 PM
    • Replies: 0
    • Views: 3,720
    09-21-2007 04:53 PM Go to last post
  20. Sticky Thread Sticky: Paid an hourly employee and pay is just his pay rate?

    If you setup an Hourly Employee and then go to pay him or her and it only shows the hourly rate in the gross pay field, you set it up as a Salaried...

    Started by Paul Mayer, 08-31-2007 09:33 PM
    • Replies: 0
    • Views: 3,508
    08-31-2007 09:33 PM Go to last post
  21. Sticky Thread Sticky: How Do I Keep PayWindow Up To Date?

    NOTE: Before we begin... If the update checker shows that you need both the program and the tax tables, do not download the tax tables. Install the...

    Started by Paul Mayer, 02-06-2007 04:44 PM
    • Replies: 0
    • Views: 7,659
    02-06-2007 04:44 PM Go to last post
  22. Sticky Thread Sticky: How to Open a File during Logon to PayWindow

    When PayWindow is started, you are given the logon calendar to select the date to use in PayWindow. If you have multiple company files, you can...

    Started by Paul Mayer, 12-12-2006 06:26 PM
    • Replies: 0
    • Views: 3,197
    12-12-2006 06:26 PM Go to last post
  23. Sticky Thread Sticky: Registration Failed, Now What?

    If you get the "Registration Failed" message when entering your registration code, check the following items: 1 - Verify that the program you are...

    Started by Paul Mayer, 12-02-2006 08:46 PM
    • Replies: 0
    • Views: 4,060
    12-02-2006 08:46 PM Go to last post
  24. Sticky Thread Sticky: Lost Registration Code How Can I Get It Again?

    I lost my original receipt with my registration code and tax table password. How can I get it again? Note: If you are looking for the tax table...

    Started by Paul Mayer, 09-30-2006 01:31 AM
    • Replies: 0
    • Views: 4,598
    09-30-2006 01:31 AM Go to last post
  25. Sticky Thread Sticky: Cannot print checks or reports, says no data. What now?

    PayWindow is date sensitive when it comes to printing checks and reports. You need to set the date in PayWindow to the an actual pay day that you...

    Started by Paul Mayer, 06-15-2006 02:11 PM
    • Replies: 0
    • Views: 5,086
    06-15-2006 02:11 PM Go to last post
  26. Sticky Thread Sticky: How do I Print my W2 Forms?

    PayWindow is date sensitive so if you are printing the W2 Forms and have NOT yet run the end of year routine, set PayWindow to the last day of the...

    Started by Paul Mayer, 01-04-2006 02:39 PM
    • Replies: 0
    • Views: 10,684
    01-04-2006 02:39 PM Go to last post
  27. Sticky Thread Sticky: What Reports are Available?

    First we need to tell you that we print the 941 Form, 940 Form, and the 943 Form for Farm Workers on plain paper. We print the checks, W2 Forms, W3...

    Started by Paul Mayer, 08-14-2005 03:54 PM
    • Replies: 0
    • Views: 5,314
    08-14-2005 03:54 PM Go to last post
  28. Sticky Thread Sticky: How do you print checks?

    PayWindow print on pre-printed checks that you can obtain by clicking on Help and Ordering Forms in PayWindow. Checks are printed from the Report...

    Started by Paul Mayer, 08-03-2005 05:19 PM
    • Replies: 0
    • Views: 5,191
    08-03-2005 05:19 PM Go to last post
  29. Sticky Thread Sticky: Computer crashed and drive reformatted, how do I start over?

    In addition to starting over on a computer where you reformatted the hard drive, these instructions are also for moving from and old computer to a...

    Started by Paul Mayer, 07-02-2005 03:48 AM
    • Replies: 0
    • Views: 5,438
    07-02-2005 03:48 AM Go to last post
  30. Sticky Thread Sticky: How to Print the 941 Forms

    We have put together a page of instructions that you can print out that shows how to print the Adobe Acrobat 941 forms since we've found that some of...

    Started by Paul Mayer, 04-06-2005 03:26 AM
    • Replies: 0
    • Views: 4,345
    04-06-2005 03:26 AM Go to last post
  31. Sticky Thread Sticky: How to setup New Jersey Taxes

    Since New Jersey has become so complicated with all the little extra taxes, we put together a "white paper" on how to setup your New Jersey taxes....

    Started by Paul Mayer, 01-31-2005 07:30 PM
    • Replies: 0
    • Views: 5,113
    01-31-2005 07:30 PM Go to last post
  32. Sticky Thread Sticky: Where do I change FUTA, SUTA and SDI Rates?

    Where do I change FUTA, SUTA and SDI Rates? In the past, we had you change the rates in the State Tax records but with Tax Updates, you were...

    Started by Paul Mayer, 01-10-2005 11:43 PM
    • Replies: 0
    • Views: 19,890
    01-10-2005 11:43 PM Go to last post
  33. Sticky Thread Sticky: Provider cannot be found. Error Message

    If you are getting the "Provider cannot be found. It may not be properly installed." error message and have Microsoft MDAC and the Microsoft Jet...

    Started by Paul Mayer, 11-18-2004 01:51 AM
    • Replies: 0
    • Views: 7,368
    11-18-2004 01:51 AM Go to last post
  34. Sticky Thread Sticky: "Unknown" Error Message

    If you are getting an "Unknown" error message. If existing tables (employee, transactions, etc) would show up empty in the window and even trying to...

    Started by Paul Mayer, 11-17-2004 05:03 PM
    • Replies: 0
    • Views: 5,276
    11-17-2004 05:03 PM Go to last post
  35. Sticky Thread Sticky: The Taxes from PayWindow are different from Publication 15

    Before reading this, make sure that in the employee edit mode, the employee is set to the proper pay period (like 52 for weekly as an example), they...

    Started by Paul Mayer, 01-26-2004 05:38 PM
    • Replies: 0
    • Views: 3,637
    01-26-2004 05:38 PM Go to last post
  36. Sticky Thread Sticky: Error messages specified procedure, msdart.dll, etc.

    If you get an error message that says "The specified procedure could not be found", "Entry Point Not Found" or about the msdart.dll file, it's most...

    Started by Paul Mayer, 01-07-2004 01:38 AM
    • Replies: 0
    • Views: 8,476
    01-07-2004 01:38 AM Go to last post
  37. Sticky Thread Sticky: Can I edit the Check Format?

    Question: I see that there is a design button, can I edit the check format? Answer: Yes you can but we don't support any user modifications but...

    Started by Paul Mayer, 06-09-2003 04:50 PM
    • Replies: 0
    • Views: 6,092
    06-09-2003 04:50 PM Go to last post
  38. Sticky Thread Sticky: What do the checks that PayWindow use look like?

    We designed our check printing format for a general purpose pre-printed check format from Deluxe Business Forms. You can see what a check printed by...

    Started by Paul Mayer, 01-22-2003 11:37 PM
    • Replies: 0
    • Views: 6,312
    01-22-2003 11:37 PM Go to last post
  1. How to Save Bug Report when Email Fails

    If our Debug Bug Report tool pops up and the Mail button does not open your email program you can save the bug report and attach it to an email to...

    Started by Paul Mayer, 07-01-2010 04:48 PM
    • Replies: 0
    • Views: 221
    07-01-2010 04:48 PM Go to last post
  2. Payroll Tax Exemption in HIRE Act (Employer FICA share exemption)

    2010 W-2/W-3 Forms Revised to Include Payroll Tax Exemption in HIRE Act The IRS has updated 2010 Forms W-2 and W-3, and the instructions for the...

    Started by Paul Mayer, 05-10-2010 04:39 PM
    • Replies: 0
    • Views: 465
    05-10-2010 04:39 PM Go to last post
  3. New York 60 Cents Disability Tax

    New York 60 Cents Disability Tax... That's actually NOT a tax, it is something that New York allows employers to withhold up to 60 cents each pay...

    Started by Paul Mayer, 05-07-2010 04:57 PM
    • Replies: 0
    • Views: 258
    05-07-2010 04:57 PM Go to last post
  4. Child Support Deduction

    How to Setup a Child Support Deduction. In the Company settings, create a deduction called Child Support as shown below in our example. All you...

    Started by Paul Mayer, 09-17-2009 08:12 PM
    • Replies: 0
    • Views: 1,437
    09-17-2009 08:12 PM Go to last post
  5. 941 Adobe Acrobat PDF and Vista Requires Adobe 8 or Newer

    We had a Vista user that could not open the Adobe PDF file for the 941 form. Some research on the Adobe website shows that Acrobat 7.0 and older is...

    Started by Paul Mayer, 07-29-2009 09:11 PM
    • Replies: 0
    • Views: 1,280
    07-29-2009 09:11 PM Go to last post
  6. Auto Reimbursement - How to?

    If you are reimbursing employees for fuel used set up a simple miscellaneous deduction like shown in this screen shot in the Company setup: ...

    Started by Paul Mayer, 07-08-2009 04:11 PM
    • Replies: 0
    • Views: 1,329
    07-08-2009 04:11 PM Go to last post
  7. Upgraded and my PayWindow Password no longer works

    Starting with PayWindow Payroll 2009 built 7.0.16, the program is compiled under the latest 2009 compiler. We had been using an old 2002 compiler to...

    Started by Paul Mayer, 03-06-2009 07:12 PM
    • Replies: 0
    • Views: 1,789
    03-06-2009 07:12 PM Go to last post
  8. Help File - Navigation to the webpage was canceled

    Cannot View CHM Files from a Network Drive in Windows XP/2003/Vista Before reading further, if you have followed our normal Network...

    Started by Paul Mayer, 01-07-2009 04:06 PM
    • Replies: 0
    • Views: 5,427
    01-07-2009 04:06 PM Go to last post
  9. Special Tax instructions for Indiana effective October 1, 2008

    Special Tax instructions for Indiana effective October 1, 2008 In PayWindow we will change the “Exemption Amount Per Dependent" to be $500.00 to...

    Started by Paul Mayer, 11-19-2008 05:58 PM
    • Replies: 0
    • Views: 1,832
    11-19-2008 05:58 PM Go to last post
  10. Printer Selected is Not Valid

    Printer Selected is Not Valid New in PayWindow 2008 Build 6.0.18: It has been reported by three Vista 64 bit users that they could not print...

    Started by Paul Mayer, 10-13-2008 04:16 PM
    • Replies: 0
    • Views: 2,375
    10-13-2008 04:16 PM Go to last post
  11. Magnetic Media Filing of W2's and 1099-MISC's

    If you have bought the Mag-Filer program from Spokane Computer and need simple instructions on how to import from PayWindow see these instructions: ...

    Started by Paul Mayer, 10-07-2008 11:59 PM
    • Replies: 0
    • Views: 2,399
    10-07-2008 11:59 PM Go to last post
  12. How to set the program to start without loading the Quick Start window.

    How do I set the program to start without loading the Quick Start window? This is one that you've actually looked at the answer to every time you...

    Started by Paul Mayer, 09-29-2008 07:00 PM
    • Replies: 0
    • Views: 2,351
    09-29-2008 07:00 PM Go to last post
  13. How to Reactivate an Employee

    If you have employees that you marked as "Unemployed" by either editing their settings or using the Delete key, they can be reactivated by opening...

    Started by Paul Mayer, 09-22-2008 09:55 PM
    • Replies: 0
    • Views: 2,433
    09-22-2008 09:55 PM Go to last post
  14. How to Pay Non-Taxable Reimbursements

    You can see the example below in our sample company file. To pay money that will not be included in the Gross pay and not taxed, such as auto...

    Started by Paul Mayer, 04-22-2008 11:25 PM
    • Replies: 0
    • Views: 3,354
    04-22-2008 11:25 PM Go to last post
  15. Company Organizer

    Over the years, many of our users have installed PayWindow into many different locations and lost control of where their data files are located. ...

    Started by Paul Mayer, 02-18-2008 06:13 PM
    • Replies: 0
    • Views: 3,116
    02-18-2008 06:13 PM Go to last post
  16. Cannot access the C:\DOCUMENTS AND SETTINGS\ALL USERS\DOCUMENTS folder

    During the Installation of PayWindow 2008 6.0.7 or newer, a few users have run into a problem where they could not access the C:\DOCUMENTS AND...

    Started by Paul Mayer, 02-08-2008 09:04 PM
    • Replies: 0
    • Views: 4,569
    02-08-2008 09:04 PM Go to last post
  17. How to Delete a Transaction

    If you've made a mistake and want to delete a payroll transaction, follow these simple steps: 1. Select Payroll and then select Transaction... in...

    Started by Paul Mayer, 10-18-2007 07:55 PM
    • Replies: 0
    • Views: 3,884
    10-18-2007 07:55 PM Go to last post
  18. Running PayWindow under Vista

    When running PayWindow under Microsoft Vista, you may see this error message:Failed to set data for 'DT1' Use the updater in PayWindow and install...

    Started by Paul Mayer, 03-15-2007 02:22 AM
    • Replies: 0
    • Views: 4,520
    03-15-2007 02:22 AM Go to last post
  19. I used the sample company and want to rename it now.

    I used the sample company and want to make a copy and rename it now. Use the Windows Find tool to locate the paywin.dxi file. See if it is in the...

    Started by Paul Mayer, 02-23-2007 05:40 PM
    • Replies: 0
    • Views: 4,018
    02-23-2007 05:40 PM Go to last post
  20. My custom checks just broke after updating.

    If you find that you get an error after updating when printing checks and you had customized the formatting of the checks, then read on... ...

    Started by Paul Mayer, 02-07-2007 08:50 PM
    • Replies: 0
    • Views: 3,697
    02-07-2007 08:50 PM Go to last post

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